Privacy Policy

Last updated: August 18, 2025

Yeti Software Inc. (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use our software-as-a-service (“SaaS”) platform, mobile applications, and web applications (collectively, the “Services”).

Yeti Software Inc. owns and operates the websites located at yetisoftware.com and the Yeti mobile application (the “App”). Yeti Software is committed to protecting the personal information that we collect, use, and disclose in the course of providing our Services.

This Privacy Policy explains how we collect, store, use, and distribute information about identifiable individuals (“Personal Information”) through the Websites, App, and Services (as defined in our Terms of Service). Our Services are provided to business customers who register for an account with us (“Account Owners”). Any information collected via the Websites, App, and Services from or about Account Owners’ employees, customers (“End Users”), and sponsored companies will be made available to the applicable Account Owner and their authorized Employee Users (as defined in our Terms of Service), and will be used by such Account Owner in accordance with their own privacy policies.

By using our Services, you consent to the practices described in this Privacy Policy.

Identity & Access

When you sign up for Yeti Software, we ask for your name, company name, and email address. This information is required to create your account, send invoices, provide updates, and deliver other essential communications.

We will never sell your personal information to third parties.
We will not use your name or company in marketing materials without your permission.

When you contact Yeti Software with a question or for support, we retain that correspondence and your email address for future reference. When you browse our marketing pages, we track usage data for statistical purposes (e.g., conversion rates, A/B testing). We also retain information you voluntarily provide, such as survey responses, for as long as necessary.

We will only share your information in the following circumstances:

To provide products or services you have requested, with your permission.
To investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to physical safety, violations of our Terms of Service, or as otherwise required by law.
If Yeti Software is acquired by or merged with another company. In such cases, you will be notified before your information is transferred and becomes subject to a different privacy policy.

Location Data

Yeti Software may collect location information from your device, including GPS coordinates, IP-based location, and other location signals when you access or use our Services.

Why We Collect Location Data

To optimize scheduling, routing, and assignment of equipment and personnel.
To verify job completion and provide accurate client reporting.
To enhance operational efficiency and support business decision-making.

Location data is used solely to improve service delivery and workflow management.
We do not sell, rent, or share your location data with third-party advertisers or for marketing purposes.

User Control

You may manage or revoke location permissions at any time in your device settings.
Disabling location services may limit certain features of the Services, including real-time routing, job verification, and operational tracking.

Usage of Data

We collect and use data to provide, improve, and safeguard our Services, and to enhance the overall user experience across our mobile and web platforms. Specifically, we use your data in the following ways:

1. To Provide and Operate the Services

Authenticate and manage your account access.
Deliver requested features, functionality, and tools.
Process payments, subscriptions, and account management functions.

2. To Improve and Personalize Your Experience

Analyze user behavior and trends to optimize performance, reliability, and navigation.
Customize content, recommendations, and communications.
Provide customer support and respond to inquiries.

3. For Security and Compliance

Monitor, detect, and prevent fraudulent, unauthorized, or unlawful activities.
Enforce our Terms of Service and agreements.
Comply with legal and regulatory obligations.

4. To Communicate with You

Send service-related announcements, security alerts, and account notifications.
Share product updates, feature releases, and promotional content (with your consent, where required).
Provide onboarding resources, training, and educational materials.

5. For Analytics and Research

Aggregate and anonymize data for product performance, market analysis, and service usage.
Conduct internal research and development to improve features and develop new solutions.

6. Third-Party Integrations & Service Providers

Share limited data with trusted providers (e.g., hosting, analytics, payment processors, customer support) for purposes of delivering and improving our Services.
Require third parties to comply with confidentiality and data protection obligations.

7. Mobile & Device Data Usage

Collect technical data (device type, operating system, app version, IP address, usage logs) to ensure compatibility and performance.
Utilize mobile features, including push notifications and location services (where enabled).

Other Rights & Responsibilities

Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This may extend beyond the termination of our relationship with you.

We may retain certain data to:

Prevent fraud or abuse.
Comply with legal obligations.
Resolve disputes.
Support legitimate business needs (e.g., aggregated analytics, account recovery).

If you request deletion of your data, we will make reasonable efforts to remove it. However, complete deletion may not always be possible due to technical, legal, or contractual constraints.

Access & Accuracy

You have the right to access and review the personal information we hold about you, subject to legal limitations. Upon request, we will:

Provide you with a copy of your personal information.
Correct, update, or delete inaccurate or incomplete information.
Communicate changes to relevant third parties, where applicable.

We are committed to maintaining accurate, complete, and up-to-date personal information.

If you are located in the European Union, you may have rights under the General Data Protection Regulation (“GDPR”), including:

Right of Access – Access the personal information we hold and understand how it is used.
Right to Correction – Request corrections to inaccurate information.
Right to Erasure (“Right to be Forgotten”) – Request deletion of your information, subject to legal limits.
Right to Complain – File a complaint with your supervisory authority.
Right to Restrict Processing – Limit how your data is used.
Right to Object – Object to certain types of processing.
Right to Portability – Receive and transfer your data.
Right to Avoid Automated Decision-Making – Object to decisions made solely by automated means.

Many of these rights can be exercised by signing into your account. For further assistance, contact us at support@yetisoftware.com.

Law Enforcement

We will not disclose your data to law enforcement unless required by court order. If permitted, we will notify you of such requests.

Security & Encryption

All data transmitted from our servers to your browser is encrypted via SSL/TLS.
Database backups are also encrypted.
Data stored live in our databases is protected by strict security controls, though not encrypted at rest to ensure functionality.

Deleted Data

When you cancel your account, we will confirm your instructions regarding your data. Unless you request continued storage in writing, your data will be deleted from our servers within 30 days.

Any items you delete while your account is active will also be purged within 30 days.
Yeti Software reserves the right to charge for extended data storage or for data exports, based on type, volume, and format.

Location of Site & Data

This Site is operated in the United States. If you are located outside the U.S., any information you provide will be transferred to the U.S. By using our Site, Services, or providing information, you consent to this transfer.

Changes & Questions

We may update this Privacy Policy from time to time. Significant changes will be communicated via email to the account owner or by a prominent notice on our site.

Questions? Contact us anytime at support@yetisoftware.com.

General Conditions

Your use of the Service is at your sole risk. The Service is provided “as is” and “as available.”
Technical support is provided via phone and email, Monday–Friday, 8AM to 5PM PT.
We use third-party vendors and hosting partners to supply hardware, software, networking, and storage.
You must not modify, adapt, or hack the Service.
You must not falsely imply association between another website and the Service.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission.
We may remove content or accounts at our discretion if unlawful, infringing, or in violation of these Terms.
Abuse (verbal, physical, written, or otherwise) of customers, employees, or officers may result in immediate account termination.
You acknowledge that data transmissions may occur over multiple networks and may be adapted to connect to different devices.
We reserve the right to disable accounts if usage significantly exceeds typical levels, after notifying the account owner.
We do not warrant that the Service will meet your requirements, be uninterrupted, error-free, or provide specific results.
We are not liable for any damages (direct, indirect, incidental, consequential, or exemplary) resulting from use or inability to use the Service.
Failure to enforce any right does not constitute waiver. These Terms form the entire agreement between you and Yeti Software.
Questions about these Terms? Contact support@yetisoftware.com.

Any new features, tools, resources, or white-labeled branded apps (e.g., Cassian Operator, First Choice Facilities) are subject to these Terms. Continued use of the Service constitutes acceptance of updates.

Amendments to this Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via email or in-app notifications.

Unless otherwise stated, the revised Privacy Policy applies to all information in our possession at the time of the update. Continued use of the Services constitutes acceptance of the updated policy.

What people are saying about the Yeti app

“Yeti is absolutely perfect for the snow industry. It saves hours of manual work by completely eliminating paper logging, improving efficiencies, and generating accurate invoicing. My clients love it because if there’s ever a question about a job, we can produce a GPS tracking report instantly with photos. Yeti does everything we need and more — and it’s constantly improving with regular updates. I have zero issues with it and nothing but great things to say about the whole experience.”

John Balcerek, CSP, All Seasons Landscape Services, Ohio