Terms of Service and Cancellation Policy

By using the Yeti Snow + Ice Management Platform (“the Service”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Yeti Software Inc., (“the Company”) reserves the right to update and change these Terms of Service without notice.

Violation of any of the terms below may result in the termination of your account.

Account Terms

  1. You are responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  2. You are responsible for all activity that occurs under your account (even when content is generated by others who have their own logins under your account).
  3. You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws).
  4. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  5. Your login may only be used by one person—a single login shared by multiple people is not permitted. You may create separate logins for as many authorized users as you choose.
  6. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Upgrading, and Downgrading Terms

  1. Any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles. Subscription plan level changes are not automatic. Company is responsible to manually upgrade or downgrade their subscription by logging in to their Subscription area of Yeti. Please note: Annual plans are not eligible for downgrade until the full completion of their annual term.
  2. Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such loss.
  3. All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities, for which you shall be responsible for payment. The Company will only collect Canadian (federal) taxes on behalf of taxing authorities and remit them based on the "place of supply rule."

Refund Policy

We believe that it’s our responsibility to be fair to everyone we encounter. That means that we need to be fair about refunding customers in the event they are dissatisfied.  So our refund policy is simple:  If you’re dissatisfied with the Service, for any reason, just contact our support team within 60 days of signing up for a full refund, no questions asked

Examples of full refunds we’d grant (After the first 60 days from sign up)

  • Either party may terminate this subscription at any time upon thirty (30) days prior written notice to the other Party.
  • If you were charged for your next month of the Service, but you wish to cancel, we will refund that charge if notified within seven (7) business days of that month’s charge.
  • If a subscription is canceled within the first 60 days of sign up, no penalty or cancellation fee in effect.

Examples of partial refunds or credits we’d grant

  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.


We welcome your feedback. In the event you are not happy we want to hear from you; we’ll do our best to assist you, discuss your specific issues, and work out a solution. Please email us support@yetisnow.com with the details.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account and can cancel your account at any time.  An email notification from the account holder specifically requesting that your account is to be canceled is required. As this request cannot be undone, the system will verify the request has come from an authorized user.
  2. All of your content will be inaccessible from the Service immediately upon cancellation. Within thirty (30) days, all content will be permanently deleted from backups and logs. This information cannot be recovered once it has been permanently deleted.
  3. If you can cancel or downgrade your subscription, your cancellation will take effect immediately and you will not be charged again. Please note that we do not offer any refunds for prepaid fees or unused subscription periods, and there will not be any prorating of unused time in the last billing cycle.
  4. The Company, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.

Freezing Your Subscription (Off-Season Mode)

Should you determine that you will not be using the Service for an extended period of time (three months or more) you may “freeze” your subscription. Freezing a subscription does the following:

  1. Maintains your data on our servers
  2. Allows for access to the reports section of the web application. All other areas of the application will be locked
  3. Subscriptions that are Frozen are subject to a monthly charge that is 50% of their standard charge. For example, a base plan subscription at $145 USD/month will be charged $72.50 USD/month while frozen.

Modifications to the Service and Prices

  1. The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any part of the Service with or without notice.
  2. Prices of all Services are subject to change upon thirty (30) days notice from us. Such notice may be provided at any time by posting the changes to the Yeti website (yetisnow.com) or the Service itself.
  3. The Company shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Copyright and Content Ownership

  1. All content posted on the Service must comply with US copyright law.
  2. We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain your property.
  3. The Company does not pre-screen content but reserves the right (but not the obligation) at their sole discretion to refuse or remove any content that is available via the Service.
  4. The look and feel of the Service is copyright © Yeti Software Inc. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

Referral Program

The term “Referral” is used for any of your friends who join Yeti and credit you/your company via a referral.  As a Referral Program member (a “Referrer”), you are subject to Yeti Software’s Terms of Use and Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for Yeti Software’s Referral Program:

How to Refer Your Friends

The Referral Program allows you to share the referral information with your connections. You agree to use the Referral Program only with personal friends or colleagues and not publish a referral, or cause it to be published or distributed, on or via methods, platforms, and media where you have no reasonable basis for believing that all or most of the readers or recipients are not your personal friends (such as coupon websites, Reddit, etc.). You will not create, publish, generate or solicit, under any circumstances, any bulk electronic mail messages (also known as “SPAM”).

You also agree to comply with all applicable laws, guidelines, and regulations, including but not limited to regulations regarding electronic messaging and anti-spam and privacy laws.

Eligible users

This Referral Program is open to registered Yeti users only, for a limited time, and we may withdraw or suspend this Referral Program (in whole or in part) at any time. The requirements and incentives are also subject to change at any time.

Earning, receiving, and redeeming referrals

Each of your Referrals will get 30-day free access to the Yeti platform. Such discount may not be used or combined with any other promotion or coupon. 

The term “Qualified Referral” is defined as a successful sign-up to a minimum High-Performance tier level subscription. The Qualified Referral must stay subscribed to Yeti for at least 60 days.

As the Referrer, you will receive a $200 Amazon gift card. In total, you can earn up to $1000 in gift cards (equivalent to 5 referrals). 

Our team will reach out to the Referrer directly about any successful referral; however, if you think we may have missed a referral, please feel free to contact us.

If you've been invited to Yeti as a Referral

When you complete your demo and sign up for a Yeti High-Performance Plan or higher, you receive your first 30 days of access to the platform for free. Your Referrer will be notified of sign-up and that their referral reward is pending your subscription to the platform for greater than 60 days. 

Important disclaimers

We reserve the right to suspend your account and remove any granted credits should we notice any activity by the Referrer and/or Referral that is determined to be contrary to the Referral Program terms and conditions or the Yeti Software Terms of Service. We retain the right to investigate either party’s participation in the Referral Program for any fraudulent activity and take any measures to end their activity in the program and/or on the Yeti platform. We reserve the right to amend or suspend this Referral Program without notice at any time.

What people are saying

"Yeti is absolutely perfect for the snow industry. It saves hours of manual work by completely eliminating paper logging, improving efficiencies, and generating accurate invoicing. My clients love it because if there’s ever a question about a job, we can produce a GPS tracking report instantly with photos. Yeti does everything we need and more—and it’s constantly improving with regular updates. I have zero issues with it and nothing but great things to say about the whole experience."

— John Balcerek, CSP, All Seasons Landscape Services, Ohio

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